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We've assembled a very concise list of solutions to common issues! If your particular issue isn't listed here reach out to us.
We currently use USPS as our carrier. USPS International delivers to 228 countries. See the whole list here.
Our USPS standard shipping fee is currently at $1.77 to cover company initiatives.
This varies by country. For specific shipping rates, please enter your shipping address at checkout to see your rate calculated before purchase.
Select the items(s) you wish to purchase and before you checkout fill in the discount boxlocated at the upper right side of the checkout page with your discount and click ‘apply’, the discount will be applied automatically!
If your item has not shipped, contact ayudame@tragosgame.com and we’ll work with you to modify your order. This may delay delivery by 1-2 days. If your order has already been processed and/or shipped, we cannot make any changes nor can we intercept a package once it has been shipped. Please refer to “How do I return my order?” or “How do I exchange my item?” for more information.
If your item has not shipped, contact ayudame@tragosgame.com with your order number and correct address as soon as possible and we’ll modify it for you. If the item has shipped, Tragos will not and cannot intercept the package and redirect its course. Tragos is not responsible for the wrong shipping addresses customers provide at checkout nor does Tragos tamper with the shipping addresses provided at checkout. Please bear in mind that in this situation we are not obligated to reship or reimburse your item(s) if your order is marked as DELIVERED by the carrier.
If your order has not been shipped yet and you’d like to change your shipping method from EXPEDITED to STANDARD, we can modify your order and refund your extra shipping fee. If your order has not been shipped yet and you’d like to change your method from STANDARD to EXPEDITED, place a new order online and we’ll cancel your first order, providing a full refund. If your order has already been shipped, we cannot make any shipping method changes.
Orders are currently being processed every business day and shipped out 24 hours after processing. We currently ship from New Jersey, United States. With standard shIpping, if you're in the East Coast your order can take anywhere from 2-3 days to be delivered, Middle America takes 3-5 days and the West Coast is estimated at 5-7 days.
Please check for order updates in the email address you provided at checkout. You can expect to find a shipping confirmation email with your tracking number 1-2 business days after purchase. Use your tracking number to follow the progress of your order please!
Confirm you are searching the inbox of the email address you provided at checkout. Also, check your SPAM folder. If it’s not in there either, contact ayudame@tragosgame.com with your order number for further assistance.
If you haven’t received your shipping confirmation email with your tracking number, your order may not have been shipped yet. Wait at least 2 business days after purchase to receive this email. If you still don’t get it, check your SPAM folder. Still can’t find it? You may have received an email from info@tragosgame.com requesting an address verification. Please respond to the address verification email as soon as possible in order to prevent delaying your order more. If none of these cases apply to you, contact ayudame@tragosgame.com with your order number for further assistance.
If your order has been in transit for more than 7 days, contact ayudame@tragosgame.com with your order number and they’ll review the status of your package to either track its whereabouts on your behalf or reship a replacement if considered lost by the carrier. We cannot speed up the delivery of a package once it is out of our hands!
Please allow 36hrs after the DELIVERED status change on USPS to contact Tragos. At times, USPS marks an item as delivered before it reaches its final destination. If, after this period, you still have not been delivered your game contact ayudame@tragosgame.com with your order number so they can file a missing package case with USPS and explore options with you to solve the issue.
If your order was delayed over 2 business days to leave our facility, we will take the fault and refund your expedited shipping fees. If the delay was for any other reason and the order was shipped with expedited postage, we will not refund the shipping fees.
Contact ayudame@tragosgame.com with your order number to let them know of the mix-up. They will work with you to find a solution.
Contact ayudame@tragosgame.com with your order number to inform them of the damage on your item(s), please include photos in your message. They will work with you to replace your order.
Please contact ayudame@tragosgame.com with your order number as soon as possible so they can ship out the missing games.
Easy, contact ayudame@tragosgame.com with your order number before your order ships and we will cancel it for you ASAP and process a full refund. If your order has already shipped, wait to receive your order and contact us to process a return. See “How do I return my order?” for more information.
You can return your order if your item is still in its original plastic wrapping and it has been 30 days or less since purchase. Contact ayudame@tragosgame.com with your order number and the name of the item(s) you wish to return and they will send you a return shipping label so you can mail your order back to us. Once we receive it and confirm the state of the item(s), you will be fully reimbursed minus your original shipping fee. We do not accept international returns or open products out of their original packaging. After 30 days, you can return your unopened item to receive store credit. Refer to the chart at the bottom of the page for more info.
Currently, the only way to exchange your item is to return your first item and then reorder online for the new item you want. Your returned item will be processed like a normal return. See “How do I return my order?” for more details
Refunds take 3-5 business days to be reflected back into your account but this can also depend on your bank. If you don’t see your money back in your account after 5 days, please contact your bank for more information.
No. Our online store doesn’t allow us to make changes to the account refunds go back into. Whichever account you used to make the purchase, is the account we will use to process your refund.