All orders are processed 12 hours after they are placed (except PRE-ORDERS*) and shipped out by the end of the business day. Once your order is shipped, we send a tracking number and link to your email.

In the case you change your mind and want to return your order, we accept all unopened packages for a full return minus a return fee within 14 days of purchase. All apparel (T-shirts, hoodies, hats), digital packs, and bottle openers are final sale.

Contact ayudame@tragosgame.com with your order number and the name of the item(s) you wish to return and they will send you a return shipping label so you can mail your order back to us. Once we receive it and confirm the state of the item(s), you will be fully reimbursed minus your original shipping fee (if there was one.) We do not accept international returns or open products out of their original packaging. After 14 days, you can return your unopened item to receive store credit.

For more info, check out out our full terms and conditions.

*Please check the product pages of pre-ordered items for the specific shipping dates.