Terms and Conditions
Copyright and Trademark
All content of our website including text, graphics, logos, button icons, images, and software, is property of Tragos Games, LLC and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with tragosgame.com. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.
To prevent mail fraud, all claims for a missing item must be made within seven (7) days of USPS confirmation that your package has been delivered or twenty-one (21) days of the purchase date; whichever occurs first.
For missing items, please open a claim by contacting firstname.lastname@example.org or our live chat, with your order ID (4-6 digit number). You can find it in your confirmation email.
We reserve the right to refuse claims that have been made outside of 5 days for delivered items and 21 days for missing packages. Theft and mail fraud will not be tolerated and will be prosecuted fully under state & federal law.
If your order is missing due to a mistaken address provided at checkout, Tragos is not responsible for rerouting or correcting the shipping address once the order has already been shipped.
Our shipping costs are calculated at checkout. We ship from Chino, California and Newark, NJ everyday except Sunday and federal holidays including but not limited to Thanksgiving, Christmas, New Year's Day, Easter, Memorial Day, and Labor Day.
All ship-ready orders are processed 16 hours after they are placed. You have before then to request any changes to your order. After 16 hours, we cannot be held responsible for return fees, delayed shipping times, or incorrect addresses entered at checkout.
Pre-order items will have expected shipping dates on their product pages. These dates are estimated and may change. See "Preorders" below for more information.
We are not responsible for shipping delays once the package has left our facility nor can we do anything to speed up delivery. If a package is late because of the carrier and priority shipping was selected Tragos is not obligated to refund the priority shipping costs. We can only assist when an item is damaged, lost in transit or appears as delivered but was never received.
DUE TO COVID delays, we are not offering priority shipping on our website until 2021.
If your order is damaged, please send photos to email@example.com in order to receive a replacement. Your replacement will be shipped via Standard shipping regardless of the original shipping selection.
Lost Goods marked as DELIVERED
If your package is marked as DELIVERED by the shipping carrier but you haven't received your order, contact firstname.lastname@example.org. All requests filed within 7 days of delivery will be eligible for one last attempt at replacement. All replacement shipments require a new shipping address. If the same shipping address is insisted upon, we are no longer responsible for any issues regarding the new shipment once it is out of our facility.
We DO NOT provide refunds for packages marked as DELIVERED. Please contact USPS or the selected carrier to file a claim.
Lost Goods Never DELIVERED
If you package has a carrier status as "lost in transit," "pre-shipment," or "returned to sender" at least 5 days later than expected delivery, please contact email@example.com in an attempt to find the package or reship your order.
All Priority shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
In the case of pre-ordered items, they will ship as posted on the item's product page. We are not responsible for delays in shipping caused by our supplier, international/domestic carrier, acts of God, etc.
Orders containing preordered products will ship once the corresponding shipment for the preordered item has arrived plus 1-3 days for order processing.
We are not responsible for delays in processing, delivery, shipping, changing pickup/delivery times and other services provided by the United States Postal Service, UPS, or FedEx.
We cannot and will not change or intercept a package once an order is shipped out for delivery.
Please note, all online orders are required to have a verified billing address. Addresses that do not comply will not be processed. We will contact the customer via email to modify the current shipping address listed or to change it altogether.
In order to ship your order, we need a verifiable address approved by USPS. In the case that your address is not verified, we will contact you in order to receive a correct address. We have the right to hold your order and delay delivery in the case that we cannot verify your order.
Orders that have not verified their address past 30 days and not have been shipped will be cancelled and funds will be returned to the customer.
Important: Our fulfillment facility is closed on all major national US holidays.
Return/ Exchange Policy
Returns will be accepted for up to 14 days of customers receipt or tracking number on unopened items. For returns, customers will be given a full refund minus the shipping fee if the package is returned in new condition and unwrapped.
Open packages outside of the shrink wrapping or original packaging are not eligible to be returned to our facilities. If you are unsatisfied with your purchase, we offer a partial refund minus the original shipping cost, a recovery fee of $5.40 per game, and $7.80 per merchandise apparel (shirts and hats).
All exchanges must be done by returning the original item and placing a new order yourself. Refunds will take anywhere from 3-5 business days to return to your account, once your item is received back. You can request a return here.
WHOLESALE CUSTOMERS are defined as individuals or organizations that have been granted an authorized wholesale account via the tragosgame.com website.
We permit WHOLESALE CUSTOMERS an exclusive right to resell our company products including, but not limited to, our original card game, expansion packs and merchandise. All other customers ARE NOT AUTHORIZED to offer products for resale or receive specialty discount pricing. WHOLESALE CUSTOMERS agree to not sell via means that conflict with the sales and marketing efforts of Tragos Games Llc. Online sales conducted via the use of a website or social media account with shopping cart or e-commerce solution ARE NOT permitted. This includes but is not limited to Amazon and social media solutions like Pinterest Buyable Pins, Facebook Shops, Twitter Buy Now tweets or other online ‘buy now’ sales channels.
WHOLESALE CUSTOMERS shall not hold themselves out to the public as an employee, agent, or partner of Tragos Games Llc.
WHOLESALE CUSTOMER resale accounts found to be in violation of our terms will be deactivated and barred from making future wholesale purchases.