Shipping policy

Shipping 

Our shipping costs are calculated at checkout. We ship from Chino, California and Newark, NJ everyday except Sunday and federal holidays including but not limited to Thanksgiving, Christmas, New Year's Day, Easter, Memorial Day, and Labor Day.

All ship-ready orders are processed 16 hours after they are placed. You have before then to request any changes to your order. After 16 hours, we cannot be held responsible for return fees, delayed shipping times, or incorrect addresses entered at checkout.

Pre-order items will have expected shipping dates on their product pages. These dates are estimated and may change. See "Preorders" below for more information.

We are not responsible for shipping delays once the package has left our facility nor can we do anything to speed up delivery. If a package is late because of the carrier and priority shipping was selected Tragos is not obligated to refund the priority shipping costs. We can only assist when an item is damaged, lost in transit or appears as delivered but was never received.

DUE TO COVID delays, we are not offering priority shipping on our website until 2021.

Damaged Goods
If your order is damaged, please send photos to ayudame@tragosgame.com in order to receive a replacement. Your replacement will be shipped via Standard shipping regardless of the original shipping selection.

Lost Goods marked as DELIVERED
If your package is marked as DELIVERED by the shipping carrier but you haven't received your order, contact ayudame@tragosgame.com. All requests filed within 7 days of delivery will be eligible for one last attempt at replacement. All replacement shipments require a new shipping address. If the same shipping address is insisted upon, we are no longer responsible for any issues regarding the new shipment once it is out of our facility.

We DO NOT provide refunds for packages marked as DELIVERED. Please contact USPS or the selected carrier to file a claim.

Lost Goods Never DELIVERED
If you package has a carrier status as "lost in transit," "pre-shipment," or "returned to sender" at least 5 days later than expected delivery, please contact ayudame@tragosgame.com in an attempt to find the package or reship your order. 

All Priority shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier. 

Pre-orders
In the case of pre-ordered items, they will ship as posted on the item's product page. We are not responsible for delays in shipping caused by our supplier, international/domestic carrier, acts of God, etc.

Orders containing preordered products will ship once the corresponding shipment for the preordered item has arrived plus 1-3 days for order processing.

We are not responsible for delays in processing, delivery, shipping, changing pickup/delivery times and other services provided by the United States Postal Service, UPS, or FedEx. 

We cannot and will not change or intercept a package once an order is shipped out for delivery. 

Please note, all online orders are required to have a verified billing address. Addresses that do not comply will not be processed. We will contact the customer via email to modify the current shipping address listed or to change it altogether.

In order to ship your order, we need a verifiable address approved by USPS. In the case that your address is not verified, we will contact you in order to receive a correct address. We have the right to hold your order and delay delivery in the case that we cannot verify your order.

Orders that have not verified their address past 30 days and not have been shipped will be cancelled and funds will be returned to the customer. 

Important: Our fulfillment facility is closed on all major national US holidays.